- Volunteer Program Evaluation
- Defining Volunteer Program Evaluation
- Three Types of Volunteer Program Evaluation
- The Purpose of Program Evaluation
- Who Conducts an Evaluation?
- Practice: The Purpose of Volunteer Program Evaluation
- Elements of a Volunteer Program Evaluation Plan
- Ten Steps
- Define Your Purpose
- Identify How the Information Will Be Used
- Define Your Audience
- Identify the Type of Information to be Collected
- Decide How to Collect the Information and Develop a Timeline
- Allocate Resources and Collect the Information
- Analyze and Communicate Results
- Practice: Evaluation Planning Steps
- Evaluating Your Volunteer Program
Three Types of Volunteer Program Evaluation
1. Process-Based Evaluation
Process-based evaluation focuses on the program design and efficiencies. Some examples of process-based questions are as follows:
- Are volunteers receiving adequate training to deliver services to clients?
- How do volunteers learn about the program?
- What do volunteers see as strengths or weakness of the volunteer program?
2. Goals-Based Evaluation
Goals-based evaluation focuses on the degree to which the program met its predefined goals. Some examples of goals-based questions are as follows:
- Did the program achieve its goals?
- Did the program achieve its goals according to the timeline?
- How were goals originally outlined and should goals be changed in the future?
3. Outcomes-Based Evaluation
Outcomes-based evaluation focuses on answering the following question:
- Did the activities performed lead to the outcome(s) that are believed to be needed by your clients and/or community?
Outcomes refer to a significant change that has occurred due to an activity. For example:
"75% of mentored students improved their school attendance rate by 40%"
Download these descriptions of the three types of program evaluation.