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Three Types of Volunteer Program Evaluation

1. Process-Based Evaluation

Process-based evaluation focuses on the program design and efficiencies. Some examples of process-based questions are as follows:

  • Are volunteers receiving adequate training to deliver services to clients?
  • How do volunteers learn about the program?
  • What do volunteers see as strengths or weakness of the volunteer program?

2. Goals-Based Evaluation

Goals-based evaluation focuses on the degree to which the program met its predefined goals. Some examples of goals-based questions are as follows:

  • Did the program achieve its goals?
  • Did the program achieve its goals according to the timeline?
  • How were goals¬†originally outlined and should goals be changed in the future?

3. Outcomes-Based Evaluation

Outcomes-based evaluation focuses on answering the following question:

  • Did the activities performed lead to the outcome(s) that are believed to be needed by your clients and/or community?

Outcomes refer to a significant change that has occurred due to an activity. For example:
"75% of mentored students improved their school attendance rate by 40%"

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